ARXO - Energy in Evolution!

Satisfaction Research

Dear customer,

ARXO keeps a steady updating program in its quality management system.

In order to keep us focused more and more into your reality, we kindly ask you to complete the following satisfaction questionnaire. We believe it will allow us to better identify your needs and improve our service.

NOTE: The fields marked with asterisk must be completed.

Name of the answerer*:	Company / Legal name:
Title / Function:	Phone:
E-mail*:	City:	State:

SATISFACTION RESEARCH QUESTIONNAIRE

What scores would you give to the following services? Comments are optional, but are also welcome!

Satisfaction degree
Excellent	Optimal quality, exceeded the expectations
Good	Good quality or within the desirable
Regular	Indifferent, average
Poor	Insufficient quality or performance
N/A	Not applicable, not evaluated

STATUS	Excellent	Good	Regular	Poor	N/A
The Sales-representative’s courtesy level *
	Comments
ARXO's internal personnel courtesy level *
	Comments
Knowledge level of the attending person? *
	Comments
Response time to budgets and technical questions *
	Comments
Efficiency of the salesman who attended you *
	Comments
Professionalism of the involved persons *
	Comments
Quality of the delivered product *
	Comments
Compliance with the agreed lead times *
	Comments
Packaging and transport *
	Comments
Fulfillment of the expectations *
	Comments
Cost x Benefit rate of the product *
	Comments

HOW DID YOU COME TO ARXO?
Magazine	Website	SAT/PRO	Indication	Distributor	Phone list	Internet	Others

Specify "others":

ABOUT THE PURCHASE	YES	NO
Was it your first purchase from ARXO?
Would you purchase again or indicate ARXO as a reliable supplier?
In your opinion, was ARXO ethic in its business transactions?

Comments / Suggestions